Please see below for a list of Policies The Dog House Grooming has in place for services
Being more than 20 minutes late to your appointment will result in the appointment being cancelled which will incur a cancellation fee or if applicable a mini groom may be offered.
We operate under a minimum of 24hour cancellation notice. If your appointment needs to be cancelled less than 24hours before your appointment time, a fee of €20 will be applied to your next visit.
In the event where a dog is severely matted it will be necessary to shave the dog. This is in the best interest of your pet. The health and wellbeing of your pet is our priority while it is in our salon and we will work with you in order to assist you in preventing further matting. In some instances there may be an additional de-matting cost.
If your dog gets sent home due to behaviour without us being able to complete the groom, the remainder of the appointment will not be charged.